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  • May 6, 2016 at 3:05 pm #979238
    UncommonCostuming
    Participant

    I’m attempting to install X, but when I select the .zip file and click Upload, I just receive a generic error message.

    May 6, 2016 at 6:22 pm #979459
    Rahul
    Moderator

    Hi,

    Thanks for posting in!

    You can try uploading theme to your server instead of using WordPress upload feature. To upload X theme to your server, please unzip the file and upload the x folder to ../wp-content/themes/ in your server. Please refer to Theme Installation in our knowledge base.

    If you still encounter errors, then this could probably be due to file permission errors. WordPress directory especially wp-content folder needs to be 755. Please ask assistance from your hosting provider. This is just a quick fix for them.

    Thank you!

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