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  • February 28, 2017 at 12:15 pm #1389098
    rachmddx
    Participant

    Hi.
    I am trying to validate X on my site http://www.rachaelmaddox.com

    I have inputed my purchase code and linked the site. It is still requesting an API key which is not shown in the licenses section. I read other forum questions that has said the process has changed, but am still unable to validate.

    Can you please help me with this ASAP.

    February 28, 2017 at 12:21 pm #1389106
    Joao
    Moderator

    Hi There,

    At this time you will need to perform a manual update.

    It is reccomended that you backup your site considering you are a few versions behind if your X is asking for an API.

    Download the latest version of X from Themeco Dashboard.

    Access your site via FTP and remove X from wp-content/themes and upload the new version.

    Also go to wp-content/plugins and remove Cornerstone and/or x-shortcodes plugin.

    Access : https://community.theme.co/my-account/ remove and re-assign your site.

    Go back to wordpress dashboard > Addons and place your purchase code to validate it.

    Hope it helps

    Joao

    February 28, 2017 at 2:01 pm #1389206
    rachmddx
    Participant

    I currently don’t have access to my site via FTP as someone else handles this. Also – i can;t seem to find the download of the most recent version of X in the dashboard (i had a friend login as well and she couldn’t find the link either).

    I tried to download from themeforest but the page crashed several times in a row.

    Are you able to help with this please.

    February 28, 2017 at 2:07 pm #1389210
    Joao
    Moderator

    Hi There,

    You can download X from here : https://community.theme.co/dashboard/

    Please ask your colleague for the FTP credentials in order that we can help, thanks.

    Joao

    February 28, 2017 at 2:29 pm #1389220
    rachmddx
    Participant

    There is no link to download on that page the way their normally is – at least not that i can see.

    February 28, 2017 at 2:36 pm #1389226
    rachmddx
    Participant

    I also just tried to import the demo content for church and that wont’ work either.

    February 28, 2017 at 2:58 pm #1389250
    rachmddx
    Participant
    This reply has been marked as private.
    February 28, 2017 at 4:09 pm #1389306
    rachmddx
    Participant

    It would be amazing if you can help quickly – i now can’t seem to delete andy of the blocks of demo content so have had to put up an under construction link.

    February 28, 2017 at 11:36 pm #1389759
    Christopher
    Moderator

    Hi there,

    You’re still using old version of x and plugins. Please follow this link https://community.theme.co/kb/updating-your-theme-and-plugins and update theme manually via FTP.

    Then follow this link to validate your product : https://community.theme.co/kb/product-validation
    Let us know if you find any steps confusing.

    Thanks.

    March 1, 2017 at 8:36 am #1390329
    rachmddx
    Participant

    I don’t actually know how to do the FTP update. Can i just upload the new version of X?

    I don’t understand why this is quite so complicated. are you able to assist?

    March 1, 2017 at 9:46 am #1390431
    Joao
    Moderator

    Hi There,

    It should not be complicated but I am a bit confused about what is the challenge you are facing on the process.

    You can use your rachaelmaddox.com/cpanel -> login use the file manager

    access wp-content/themes

    remove X and upload the new version.

    If you face issues doing it, please provide your Cpanel credentials, the ftp crednetals provided did not work.

    Thanks

    March 1, 2017 at 11:24 am #1390618
    rachmddx
    Participant
    This reply has been marked as private.
    March 1, 2017 at 12:05 pm #1390687
    Joao
    Moderator

    Hi There,

    I also did not see X There,

    Not sure if you have renamed it.

    I install it x on wp-content/themes

    Please go to WP Dashboard Themes select X than go to Addons and validate your theme.

    Hope it helps

    If it does not work, please provide your wp admin credentials

    THanks

    Joao

    March 1, 2017 at 12:27 pm #1390714
    rachmddx
    Participant

    X is already active and just gives me the same options for validating as before, and i don’t see a new version of x under themes

    March 1, 2017 at 12:28 pm #1390715
    rachmddx
    Participant
    This reply has been marked as private.
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