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[tomfavell]

When I click the edit button over the accordian I want to edit the edit box opens but the contents never loads, just sits there with the loading wheel. Works ok when there is no embeded video in the accordian. See attached screen shot.

[Prasant Rai]

Hello Tom,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[tomfavell]

This reply has been marked as private.

[Paul R]

Hi,

Thank you for providing your login credentials.

I checked your pages but I can’t seem to find the accordion you are referring to.

Can you provide us the exact url of the page where we can see the issue.

Thanks

[tomfavell]

This reply has been marked as private.

[Friech]

Hi There,

Thanks for the clarification. I copied your page on my dev site and I can’t replicate the issue, and then I figured out that your site is still on PHP v5.3.28, WordPress and major plugins requires PHP v5.6 or greater.

Please update your PHP version, you can contact your hosting support to assist you with this.

Let us know how it goes.

Cheers!

[tomfavell]

This reply has been marked as private.

[Rue Nel]

Great!
Our support staff will always be here to assist you in anyway they can.

[tomfavell]

I tried setting to any PHP version greater than 5.3 – there was a simple drop down menu in my hosting control panel to select various php versions upto 7 – but in all cases after try each I got

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, you@example.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.

I think I have tried this before and failed – What do you suggest now ?

[Rue Nel]

Hello There,

Thanks for the updates! After reviewing the information provided above, I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

Thank you.

[tomfavell]

This reply has been marked as private.

[Christopher]

Hi there,

Provided username and password don’t work anymore, please check.

Thanks.

[tomfavell]

This reply has been marked as private.

[Christopher]

Hi there,

Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes.

[tomfavell]

This reply has been marked as private.

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