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  • April 21, 2016 at 9:32 am #893719
    Lorenzo A
    Participant

    Hello.

    I unassigned an existing license in order to reassign it to my new website but when I hit enter after typing in the url, nothing happens – it doesn’t save the new info.
    I also tried inputting the license code via the WordPress X Addons panel and I receive an error message: Uh oh, we couldn’t check if this license was valid.

    Please help as this is my professional website and I need X Theme to update automatically.

    Thanks you,

    Lorenzo

    http://zomedia.biz
    Latest versions WordPress and X Theme (I updated X Theme via my FTP Client)
    Not sure if the Cornerstone version is the latest.

    April 21, 2016 at 10:03 pm #894686
    Nico
    Moderator

    Hi There,

    Thanks for writing in.

    Would you mind sharing us a screenshot after you addded the URL and please share us the URL you used to validate your URL.

    Thanks.

    April 25, 2016 at 5:38 am #898399
    Giusi P
    Participant

    Hi there I am having the same problem?

    April 25, 2016 at 5:39 am #898402
    Giusi P
    Participant
    This reply has been marked as private.
    April 25, 2016 at 4:18 pm #899317
    Jade
    Moderator

    Hi Guisi,

    Please try to clear your browser cache or switching to a different browser and see the validation goes through.

    Let us know how it goes.

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