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  • May 4, 2016 at 6:44 am #912288
    misspopp
    Participant

    Hi there,

    For some reason the buttons on my webpage are not working – they are just displayed as text with no actual button or anything. I have tried making a new one but that still doesn’t work?

    Many thanks!

    May 4, 2016 at 6:45 am #912289
    misspopp
    Participant
    This reply has been marked as private.
    May 4, 2016 at 9:35 am #912551
    Joao
    Moderator

    Hi There,

    Could you please provide your Wp-Admin credentials so we can have a closer look on what is causing your issue?

    Please make sure to mark the reply as private.

    Thanks,

    Joao

    May 4, 2016 at 7:37 pm #913466
    misspopp
    Participant
    This reply has been marked as private.
    May 5, 2016 at 12:28 am #913818
    Rupok
    Member

    Hi there,

    Thanks for writing back. It seems you are using very older version of X, Cornerstone and Visual Composer that why it’s not working as expected.

    Can you confirm that you are fully updated? (Theme and Plugins)

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    May 6, 2016 at 2:09 am #978263
    misspopp
    Participant

    Hi Rupok,

    Thanks for your reply. I have updated my version of theme x, and the plugins but the buttons still don’t work?

    Thanks!

    May 6, 2016 at 2:21 am #978275
    misspopp
    Participant
    This reply has been marked as private.
    May 6, 2016 at 5:44 am #978430
    Lely
    Moderator

    Hello There,

    Upon checking both sites, I can see that the staging is using X buttons while the live site is using be-shortcode button. See attached screenshots of the code difference.

    If you have caching plugin, please purge/delete cache. We might be seeing cache content on the live site.

    Hope this helps.

    May 6, 2016 at 7:07 pm #979487
    misspopp
    Participant

    Hi Lely,

    Thanks for your reply. I’m the most nontechnological person so bear with me, I changed the code in that Devtools on Chrome, it worked. But I don’t know how to save the changes? Or do I have to edit it elsewhere else?

    Thanks

    May 7, 2016 at 1:47 am #979870
    Friech
    Moderator

    Hi There,

    The Devtools is only for inspecting element, you can not edit anything in there. You need to login to your admin dashboard and edit the page there.

    You wrote above:

    they are just displayed as text with no actual button or anything

    This sounds that you’re using a plugin to generate the button, but you deactivate it that is why it is not rendering as a button, instead its a shortcode/text.

    But this buttons are working now though.


    screenshot

    Would you mind to clarify the issue?

    Thanks.

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