[ansonofficialParticipant]

Hi Support,

On my website on this specific page ansonli.com/my-work/marketing/

If you scroll down to the bottom of the page, the browser and the page become unresponsive. Please help!

Thanks,

Anson

[ansonofficialParticipant]

This reply has been marked as private.

[ChristopherModerator]

Hi there,

Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Hope it helps.

[ansonofficialParticipant]

Hi again,

I have removed all plugins (besides cornerstone) and flushed cache and I still have this problem. I am now assuming it is a cornerstone issue.

Please help!

Thanks,

Anson

[JadeModerator]

Hi Anson,

You can try adding this in your wp-config.php located at the root directory of your site.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line

/* That’s all, stop editing! Happy blogging. */

Let us know how it goes.

[ansonofficialParticipant]

Hi Again,

I am unable to access the root because I have a managed wordpress with godaddy and they do not allow me to access the root. Is there another way to do this?

Thanks,

Anson

[ansonofficialParticipant]

Actually, I was able to get into wp-config.php and insert the code to increase memory, but I am still getting this issue on the marketing page. Please help!

Thanks

Anson

[ansonofficialParticipant]

Also attached is what I get when I open the page in firefox. Looks like it’s a code issue

[LelyModerator]

Hello Anson,

I did check the source code of the page and found out the you have some invalid HTML on the page. If you want to set font color, please note that instead of using this:
<font color="white">
you can just add this on the text element style field:
color:white;
I found several instance of this font declaration without closing tag.
Please also note that CSS should go to Appearance > Customize > Custom > CSS if you want it global or Cornerstone > Settings Tab > Custom CSS if you want it for that specific page only.

By elimination process, I tried the section code of the page on my test site. I found out that the code on Section 14 makes the page unresponsive. The ampersand on the text type element make this unresponsive. Please do update to Cornerstone 1.2.3. There’s a BUGFIX for Fix Text Type element crashing javascript when unencoded ampersands are used in strings. You may visit our changelog here:http://theme.co/changelog/

Hope this helps.

[Author]

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