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  • #678870

    Paul R
    Moderator

    Hi,

    In that case, please provide us your ftp login credentials in private reply so we can take a closer look.

    Thanks

    #686781

    WAYINKE
    Participant
    This reply has been marked as private.
    #687652

    Jack
    Keymaster
    This reply has been marked as private.
    #696578

    WAYINKE
    Participant
    This reply has been marked as private.
    #696585

    WAYINKE
    Participant
    This reply has been marked as private.
    #696729

    Zeshan
    Member
    This reply has been marked as private.
    #697398

    WAYINKE
    Participant

    Those are the loggins i was given by my hosting provider, i use that

    #698168

    Rad
    Moderator
    This reply has been marked as private.
    #726904

    WAYINKE
    Participant

    So I should delete wordpress?

    #726993

    WAYINKE
    Participant

    My ftp is not constrained by IP. Am able to login after traveling using the same logins i gave you

    #727219

    Rad
    Moderator

    Hi there,

    No, you don’t need to delete your WordPress. You just need to install another WordPress in a sub-folder of the same setup so we could do troubleshooting on it. So your live site won’t get affected during that process.

    I’m also guessing it’s related to your existing setup, which we can confirm if you install fresh one with the same setup.

    Thanks!

    #727621

    WAYINKE
    Participant

    How exactly do i do that?

    #727764

    Rad
    Moderator

    Hi there,

    Like how you install your site’s WordPress 🙂 , though, if you installed it through hosting panel then skip that. Please check this https://codex.wordpress.org/Installing_WordPress

    You should contact a developer that could help you troubleshooting this issue, I am certain that this issue is only specific to your current site and no relation to theme or plugin. It’s more likely related to permalink issue.

    Thanks for understanding.

    #727829

    WAYINKE
    Participant

    My wordpress was installed through bluehost hosting panel.

    #727930

    Rad
    Moderator

    Hi there,

    In that case, could you install a fresh WordPress on a sub-directory the same you did on your main site? Then transfer your theme, plugins, and content to that freshly installed then check if this issue still occurs.

    Thanks!