[SkeeterHarrisParticipant]

Hi,

I have my site down and launched but when it opens the static image in the slider stays up for a bit and then goes to black and then the video starts to play. The video is 10mbs in size and on Safari and Chrome you typically don’t see the black screen but on Edge and IE 11 you get it.

the Site is here – http://hospital-communications.com

Thanks – Skeeter

[ChristopherModerator]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[SkeeterHarrisParticipant]

This reply has been marked as private.

[RadModerator]

Hi there,

Somehow, changing the preload value within the video layer settings display the poster image. The problem is that the IE waits the video before it plays it (no-streaming) other browser streams it.

Hence, even if the poster image is displayed, it will still display the black background while it’s downloading the whole video.

Please check this, http://www.stevesouders.com/blog/2013/04/12/html5-video-preload/ (more likely, it only starts after 2 seconds the same as what I’m currently getting on my IE).

Thanks!

[SkeeterHarrisParticipant]

ok great info and thanks for doing this research! I’ll play with the preload value to see what I can do here, changing the video to a low-bandwidth version brought the size down and shortened the delay as well for me.

[Paul RModerator]

Hi,

Please let us know how it goes.

Thanks

[Claudis0001Participant]

This reply has been marked as private.

[JadeModerator]

Hi @claudis0001,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[Claudis0001Participant]

This reply has been marked as private.

[RadModerator]

Hi there,

It looks okay on my end, it’s only normal for an element to start with blank content while it’s loading. Would you mind providing the screenshot of what you’re getting?

Disabling preload won’t do anything since it happens on page load and not on video load.

Thanks!

[Claudis0001Participant]

This reply has been marked as private.

[Claudis0001Participant]

This reply has been marked as private.

[RadModerator]

Hi there,

I mean by content is visual, that includes poster image. It’s normal to blink, display blank area, or poster image on the first load. If you wish to display the black area instead of poster image, then please remove the poster image 🙂

There should be available options when adding and removing poster image.

Thanks!

[Claudis0001Participant]

I only included the poster image so that it shows on mobile devices, which videos don’t run on. It doesn’t look good to flash up the poster image on devices that the video subsequently plays on. Thus, how do I disable the poster image on all devices other than mobile?

[RadModerator]

Hi there,

How about adding two video layer, one is visible for desktop (no poster), then second is for mobile (with poster). Rev. Slider’s layer has visibility option that you can use for that purpose.

Thanks!

[Author]

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