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Hello,
I have had major issues with comment functionality and bbPress on my site from the beginning. I am using the Renew theme. The forum design does not match the Renew demo formatting. It looks very broken. Moreover, threaded replies do not work despite having the threaded replies checked in admin settings. Instead, when you try to reply to someone’s comment in the forum, the reply goes directly to the bottom of the page. The funny thing is, sometimes it will even indent like it’s threading, but still show up at the bottom of the page. Makes no sense. There is no way for someone to follow the forum or know who is replying to who.
I had a similar issue using the default WordPress commenting system and X theme. Comments would not thread/nest correctly (if at all) and would show up at the bottom of the page. I actually had to switch commenting systems over to Disqus since no one from X theme could answer the question or fix the problem. Using Disqus has completely killed my post/page comments, but I have no choice.
I am website novice, but almost positive this is not a plugin issue conflict, and that it’s a problem with X theme. I’ve seen others posting on this forum with the same issues, and X theme support never seems to answer the questions or resolve the issue. I also notice that X theme does not use threaded comments in this forum either, so I assume this is a known issue at X theme.
Can someone please help resolve this once and for all?
Hi Matthew,
Thanks for writing in.
I guess, you’re referring to mobile’s commenting and threaded reply. The cause is touch event blocks the default javascript functionality attached to reply button. Which makes the parent comment ID as empty.
Would you mind providing your site’s URL that has this issue? And please provide your login credentials in private reply. I like to check the issue and provide some recommendation.
Thanks!
This reply has been marked as private.Hi there,
I checked and it’s the same as my mentioned issue, but only for the desktop. And this time, it’s caused by a different reason.
The first two entry has no attribute something like this,
onclick="return addReply.moveForm('post-790','790','new-reply-778','778');"That’s the code responsible for attaching a comment ID to the parent comment (reply). But it’s not there, do you have any custom templates? Please provide your FTP login credentials as well.
Thanks!
This reply has been marked as private.Hi there,
That’s weird, that area is never overridden by X theme. The code is under bbPress’s plugin and not from X theme.
Would you mind trying the lower version of bbPress? You can download the older versions here https://bbpress.org/download/
I can’t replicate this issue on any of my installation. Would mind switching to 2016 theme and check if it’s okay there? You can also duplicate your site into staging/test site so we can test it without messing with your live site.
Thanks.
Hi,
I updated the X theme from version 4.3.2 (which I had updated a few weeks ago) to version 4.3.4. There is no change and the problem still exists. I have no idea what older version of bbPress I should try and download. Again, I am a website building novice with little to no coding knowledge. So when you are mentioning codes, etc., you are speaking another language that I don’t understand.
Are you saying that there is something wrong with the bbPress code? It seems that you identified it above, so is there a way to change the code in the FTP files or something?
If this is a bbPress coding issue, so be it. For now, one of the bigger issues I am also need resolved, is X theme’s formatting in the forum. To see this, you must log out and view the site as an unregistered user. If you click “reply” to someone’s comment, two things are happening:
1.) The reply box text and the “submit” button are overlapping into comment sections. This seems to simply be an X theme spacing issue. How can I correct this?
2.) It seems that the threading functionality works correctly when logged out. The reply box will display correctly under the comment and the “cancel” button is there as it should be. Only problem is the text and spacing is incorrect as I mentioned. So maybe this is only happening to admin or logged in member?
Hi Matthew,
The best way here would be to test by switching your theme to e.g., Twenty Sixteen and seeing if the issue resolves. (same for #2).
In regard to your other issues (excluding #2):
#1: I’ve checked your comments section but couldn’t replicate the issue (see: http://prntscr.com/a6ghhx). Would you mind confirming the issue again? Perhaps, you can provide us with some screenshots so we can take a closer look to it.
Thank you!
