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  • #250888

    bcloud
    Participant

    the Backup WordPress plugin used to work just fine.

    But lately I remains Stuck in “Creating zip archive” mode. My Godaddy resources seem to get out of whack Memory and I/o.

    http://www.cloud8marketing.com

    I have updated to latest wordpress , X and plugin.

    Please help.

    Thanks,

    Bruce

    #250935

    Friech
    Moderator

    Hi Bruce,

    Thanks for writing in! It sounds like you might be having an issue with a third party plugin or script. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

    What I can advice is to limit the number of backups to store on your server just to two.

    Thank you for your understanding.

    #251283

    bcloud
    Participant

    Does X come with a different Backup plugin?

    Which Table program does X come with…I am confused because I added one and forget which was the original.

    My site speed is low by Google page Insight measurement it say compression problems. What do you recommend for that?

    Thank you for your help.

    Bruce

    #251407

    Darshana
    Moderator

    Hi there,

    Thanks for writing in!

    #1. For X theme, you can only get a backup of your Customizer setting (JSON file) and Child theme (custom templates).

    In general, you can use a standard Backup plugin for WordPress such as BackWPup (https://wordpress.org/plugins/backwpup/), UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) or there is a popular plugin called Backup Buddy which is not free.

    #2. Please refer to our knowledge base article on how to increase performance of your site (https://theme.co/x/member/kb/performance/).

    Hope that helps.