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[BernhardKb]

Hi there!

I have two licences of X. In one, licensing works flawlessly. In the other one, the domain got changed once, and now I don’t have the possibility for automatic updates (although it says ‘Automatic updates are up and running’ and I can install extensions).

Also I get the message ‘This Cornerstone license is ​not validated​’, but I can not validate it with my Envato purchase code of X.

Can you help me?

rolandbatik.com
Wordpress 4.5.2
X 4.3.3
Cornerstone 1.2.4

[Christopher]

Hi there,

1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

Hope it helps.

[BernhardKb]

Unfortunately, I’m not quite there yet.

I updated the theme via ftp, so I would have the possibility of revoking the license like you showed, and did that.

Then I revoked the license in my account and reassigned it, using the url ‘http://www.rolandbatik.com’, for that’s how it is in my wordpress settings.

I inserted the license again and X now shows as validated. But the problem is, that somehow, Cornerstone is still not.

[Joao]

Hi Bernhard,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks,

Joao

[BernhardKb]

This reply has been marked as private.

[Rupok]

Hi there,

Kindly remove the folder cornerstone from wp-content/plugins/ by FTP. The it will be installed and validated automatically.

Let us know if that still doesn’t work.

Cheers!

[BernhardKb]

Hi,

sorry to say it still didn’t work. I removed Cornerstone by FTP, logged in to WordPress and it got installed automatically, but it still shows as not validated.

Should I maybe completely remove and reinstall X? But is there a way to do this where I won’t lose any of my content?

[Christian]

Hey Bernhard,

Please backup your site first and also your Customizer settings, widgets and menus before re-installing X.

Thanks.

[Author]

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