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Archive / Automatic Updates not working, and Editing in cornerstone not working
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  • April 18, 2016 at 12:09 pm #888602
    dan.carey
    Participant

    Help!
    I’m stuck on X v4.1.1
    The product is validated
    But I’m not getting the “Automatic Updates (Recommended)” as stated in https://community.theme.co/kb/updating-your-theme-and-plugins/
    No messages being received in Dashboard

    Having updated WP to v4.5 I’m now having problems.
    For example
    WHen trying to delete a custome header in cornerstone http://prntscr.com/attpno
    the dialogue box that pops up http://prntscr.com/attpb0 is dead. Neither the Yep or Nope buttons work, they highlight OK but clicking has no effect and I have to Esc out to get back to cornerstone.

    Do I need to re-validate? If so how?
    What else could it be? What am I missing.
    This is fairly critical as I now can no longer edit my pages and I have people waiting for me.

    Some help and advice would be welcome.
    Thanks
    Dan

    April 18, 2016 at 12:25 pm #888630
    dan.carey
    Participant

    Update
    I’ve manually updated to 4.4.2 and can now see the new home page where automatic updates is featured and explained in a new dashboard.

    HOWEVER I still cant delete items in the edit-with-cornerstone dashboard

    The attached (small gif) video will show you what I mean

    April 18, 2016 at 12:49 pm #888669
    dan.carey
    Participant

    OMG Its now getting worse…
    When I am able to make changes, save and view the page, the changes I’ve just made are being ignored.

    April 19, 2016 at 12:56 am #889333
    Christopher
    Moderator

    Hi there,

    How did you update cornerstone? if you updated it by replacing cornerstone folder in host files that could caused the issue. in this case please delete cornerstone folder from host files and visit x addons page to install cornerstone automatically.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    April 19, 2016 at 5:19 am #889725
    dan.carey
    Participant
    This reply has been marked as private.
    April 19, 2016 at 8:51 am #890074
    Christopher
    Moderator

    Hi there,

    Templates options don’t display in your site.
    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how it goes.

    April 19, 2016 at 11:46 am #890389
    dan.carey
    Participant

    OK I’ll do that, but no third party plugins have been installed prior to experiencing these latest problems.
    Everything was working smoothly until a few days ago.
    I will disable the plugins as you suggest and get back to you.
    Thanks
    Dan

    April 19, 2016 at 11:59 am #890407
    dan.carey
    Participant

    Well all of the third party plugins have been disabled.
    These are the only ones that are running… http://prntscr.com/au8soe
    I’ve logged out and back in again
    And when i try and create or edit anything with Cornerstone, all I get is the spinning cornerstone logo
    Over to you…
    🙂

    April 19, 2016 at 12:03 pm #890412
    dan.carey
    Participant

    Interesting
    I’ve just reduced the activated plugins down to only the following three being activated
    – Contact Form 7
    – Cornerstone
    – X-White Label
    And now Cornerstone is working properly again.
    Also Cornerstone has now appeared on the WordPress panel whereas before it was missing.
    It might now appear that the culprit is one of these X Addons http://prntscr.com/au8soe
    The following were switched on one by one and Cornerstone tested by creating a new post with Cornerstone
    X Smooth Scroll – Success
    X–Email Forms (MailChimp) – Success
    X–Google Analytics – Success
    X-Content Dock – Success
    X-Facebook comments – Success
    Woo-Commerce – FAIL! – cant edit pages again and cant insert templates
    Deactivated Woo Commerce – Now I can edit pages and the templates are visible.
    I’ve uninstalled WooCommerce and reinstalled it again from the X Theme dashboard, activated it , and again Cornerstone Fails

    So it looks as if the culprit is Woo-Commerce which is pretty crucial.
    I’ve had to deactivate it so I can continue using Cornerstone

    Any suggestions?
    Dan

    April 20, 2016 at 12:36 am #891234
    dan.carey
    Participant

    By the way,WooCommerce was installed from the approved plug in panel of the X add ons dashboard.
    Dan.

    April 20, 2016 at 3:41 am #891435
    Christian
    Moderator

    Hey Dan,

    Please copy your site over to a development server so we could investigate the issue without other plugins. I couldn’t replicate this issue on my test site though so this might be unique with your setup.

    Thanks.

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