[Steve TaylorParticipant]

Hi! I can make changes in the left column of the customizer, but I cannot preview them on the right side of the customizer. I just get an error that my session expired. Help!

[ThaiModerator]

Hi There,
Thanks for writing in.
Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Hope it helps.

[Steve TaylorParticipant]

Nope, no dice.

[ChristopherModerator]

Hi there,

Please make sure you use the same prefix for both wordpress dashboard and site URLs.
You can check it under Settings -> General.

Hope it helps.

[Steve TaylorParticipant]

They both say http://itworksllc.net for the address… Is that what you mean?

[RupokMember]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Steve TaylorParticipant]

This reply has been marked as private.

[FriechModerator]

Hi There,

Please try to activate an default theme (Twenty fifteen) and see if the issue remain. If it is, please contact the hosting provider and see what they have.

Thanks!

[Steve TaylorParticipant]

It appears to be working. I wonder if you fixed it when you changed some caching items in WP-Config.php 🙂

[Prasant RaiModerator]

Glad the problem is resolved 🙂 .

[Author]

Posts