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  • April 15, 2016 at 5:51 pm #884985
    kstimp
    Participant

    I recently tried to update my Theme to the most recent version via the WordPress backend.

    When updating the theme, it errored out, and I received the following: An error occurred while updating X: Could not remove the old theme.

    Now my website shows the attached error message AND I can’t login to backend.

    Please help!

    April 15, 2016 at 5:54 pm #884988
    kstimp
    Participant
    This reply has been marked as private.
    April 16, 2016 at 8:33 am #885701
    Christopher
    Moderator

    Hi there,

    Are you using child theme?

    If so please try to rename x-child to x-child-old and check if it solves the issue. With provided account I wasn’t able to rename the file.

    Please remove .htaccess file from themes directory.

    If it doesn’t help try to update theme manually, to do so follow this link : https://community.theme.co/kb/updating-your-theme-and-plugins/

    Let us know how it goes.

    April 16, 2016 at 9:31 am #885748
    kstimp
    Participant

    Yes, I’m using the child theme…as I’m supposed to.

    What info do you need to that (rename the child theme)? I’d rather you do it for me so I don’t mess anything up further.

    Thanks,

    Kevin

    April 16, 2016 at 12:18 pm #885921
    kstimp
    Participant

    Just got it fixed.
    Thanks

    April 17, 2016 at 2:19 am #886514
    Christian
    Moderator

    Glad you’ve sorted it out. 🙂

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