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  • March 27, 2017 at 11:12 pm #1422566
    jerrelln
    Participant

    The demo content is showing in the viewer or importing. My URL is https://talentseekers.com.au

    March 28, 2017 at 6:53 am #1422884
    Paul R
    Moderator

    Hi,

    Please see Troubleshooting Guide on this link – https://community.theme.co/kb/demo-content/

    If that doesn’t help, kindly provide us with your wordpress admin login and ftp login in private reply so we could take a closer look.

    Thanks

    March 29, 2017 at 1:26 am #1423837
    jerrelln
    Participant
    This reply has been marked as private.
    March 29, 2017 at 9:38 am #1424196
    Darshana
    Moderator

    Hi Jerrell,

    Thanks for writing in! This usually happens due to your default server configurations and settings. Please contact your hosting provider and ensure the following. 

    
– Ensure my site can reach this domain: community.theme.co
- Your firewall is not blocking requests to theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
- WordPress recommends PHP 5.6.x or higher.
- PHP Max Execution time set to 300
- Increase cURL timeout to at least 60 seconds
- Check for PHP memory limit

    Let us know how it goes.
    Thanks!

    March 30, 2017 at 7:22 pm #1425748
    jerrelln
    Participant

    I’m hosted with Siteground shared hosting ATM
    – Max execution time 120

    Does that mean I can’t get the demo content

    March 30, 2017 at 11:32 pm #1425953
    Darshana
    Moderator

    Hi Jerrell,

    Try increasing max execution time limit as we have seen this issue with other users as well. You can check the following post for more information (https://community.theme.co/forums/topic/demo-site-fail-to-import/#post-1121473).

    Thanks!

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