[JoaoModerator]

Hi Mike,

Cornerstone should be validated automatically once you validated your X Theme.

Please do the following:
1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

I also tried to login on your FTP but without success.

Can you confirm if the credentials above are correct?

Thanks

Joao

[michaelgarnoldParticipant]

This reply has been marked as private.

[JadeModerator]

Hi there,

Kindly provide us with your Envato purchase code so that we could test it.

Thank you.

[michaelgarnoldParticipant]

This reply has been marked as private.

[FriechModerator]

Hi There,

FTP credentials did not work. Can you confirm that your x|theme folder is named x? Cornerstone will only ask for validation if the site is not on X|theme or you rename the X folder and CS did not recognise it.

Thanks.

[michaelgarnoldParticipant]

This reply has been marked as private.

[JoaoModerator]

Hi There,

That is hapenning because your installation is incorrect.

you have an x folder inside x folder.

You don´t need those folders: licensing and extensions.

So instead of having x > x you should move the x in the subfolder to the position of the first?

That way X and Cornerstone will communicate properly and Cornerstone will validate

Hope that is clear.

Let us know if you need further help.

Joao

[michaelgarnoldParticipant]

Now we are getting that Cornerstone cannot be activated and generated a critical error

Warning: require_once(includes/utility/plugin-base.php): failed to open stream: No such file or directory in /home/pathtr6/public_html/wp-content/plugins/cornerstone/cornerstone.php on line 20

Fatal error: require_once(): Failed opening required ‘includes/utility/plugin-base.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/pathtr6/public_html/wp-content/plugins/cornerstone/cornerstone.php on line 20

[JoaoModerator]

Hi There,

Please do the following:

1. Revoke your API key from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco.

https://community.theme.co/my-licenses/

2. Temporary disable any caching plugins and purge all your server cache.

3. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

4. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

5. Latest version of Cornerstone will be installed automatically when you head over X Addons section. Now you try validating your X theme again and then try to install any other extension and it should function properly.

Let us know how it goes.

Thanks!

[michaelgarnoldParticipant]

We just did that and now everything is working.

Thank you.

[JoaoModerator]

Glad to hear it.

Let us know if you need help with anything else.

Joao

[zklawParticipant]

I am having a similar issue but not sure based on the resolutions provided how to fix this. I ran a speed test and noticed the 404 errors.
https://www.sample.com/wp-content/themes/x/framework/fonts/font_awesome/fontawesome-webfont.woff2?v=4.5.0
https://www.sample.com/wp-content/themes/x/framework/fonts/font_awesome/fontawesome-webfont.woff?v=4.5.0

Where do I go to change this? I will send another message as private with login.

[zklawParticipant]

This reply has been marked as private.

[RadModerator]

Hi there,

Would you mind updating your X theme and Cornerstone first? And please disable any cache plugin or feature while you’re updating and testing.

Thanks!

[Author]

Posts