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March 27, 2017 at 3:26 pm #1422149
I recently moved my website from test to Production. I used DB Migrate, I unchecked Replace GUID’s. Then I imported the database and uploaded the files. The home (index) page loads perfect. The issue is all the other paged will not load and cornerstone will not load when in admin. I tried to replace the permalinks, but that didn’t seem to fix the issue. What else can I try?
March 27, 2017 at 4:19 pm #1422212Also I deleted the .htaccess file before I saved the permalinks. I forgot to add that
March 27, 2017 at 11:38 pm #1422570Hello There,
Thanks for writing in!
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentialsDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thanks.
March 28, 2017 at 8:18 am #1422990This site is hosted on our private IP, it’s our intranet. Do you know how I might give you access to that?
March 28, 2017 at 4:01 pm #1423458Hi there,
Please try following our migration guide here (https://community.theme.co/kb/cornerstone-migration/).
Hope that helps.
March 30, 2017 at 7:52 am #1425262I followed that guide in the beginning to the letter
March 30, 2017 at 8:55 am #1425305Hi,
We can add the ip in our host file.
We need the following info:
– Link to your site
– WordPress Admin username / password
– FTP
– IP AddressDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
March 30, 2017 at 10:41 am #1425407This site is hosted on our private IP, it’s our intranet. Do you know how I might give you access to that?
March 30, 2017 at 12:49 pm #1425530I could open inbound access to SSH via the firewall from your public IP address; I would also have to assign a public IP address to that server. Would that work for you?
March 30, 2017 at 12:50 pm #1425531Or you could remote into my desktop. I’m open to either
March 30, 2017 at 1:01 pm #1425540I just added these 2 lines to the wp-config.ph file and still not able to see any pages past the home page or launch cornerstone on any of the pages (except the home page)
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );March 30, 2017 at 3:00 pm #1425632Last thing, when I made a new page just to test Cornerstone wasn’t available to edit the new page
March 30, 2017 at 9:47 pm #1425905Hello There,
Please check the example wp-config.php file below:
And please make sure that you are using the minimum PHP version requirement. WordPress 4.7 requires at least 7.0 (https://wordpress.org/about/requirements/). This could possibly be the cause of the issue. In most cases you cannot update your PHP version yourself and need to contact your host about this. The upgrade process is an easy process and should be something your host can do for you without affecting your website or charging you for it. Here’s a letter you can send to your hosting company:
Dear host, I\'m interested in running the open-source WordPress <https://wordpress.org/> web software and I was wondering if my account supported the following: - PHP 7 or greater - MySQL 5.6 or greater - The mod_rewrite Apache module - HTTPS support Looking forward to your reply.
Hope this helps. Kindly let us know.
March 31, 2017 at 9:01 am #1426342I made the change to the wp-config file and it is still failing.
I confirmed the WP version is 4.7.3
But it seems we are using 5.3.9 PHP on that server.
I am looking to see if we can upgrade or build a Virtual server have everything meet or exceed the minimum requirements. Are there any other minimum requirements I should worry about?
March 31, 2017 at 5:20 pm #1426619 -
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