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  • #1422149

    dtg10001
    Participant

    I recently moved my website from test to Production. I used DB Migrate, I unchecked Replace GUID’s. Then I imported the database and uploaded the files. The home (index) page loads perfect. The issue is all the other paged will not load and cornerstone will not load when in admin. I tried to replace the permalinks, but that didn’t seem to fix the issue. What else can I try?

    #1422212

    dtg10001
    Participant

    Also I deleted the .htaccess file before I saved the permalinks. I forgot to add that

    #1422570

    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    #1422990

    dtg10001
    Participant

    This site is hosted on our private IP, it’s our intranet. Do you know how I might give you access to that?

    #1423458

    Darshana
    Moderator

    Hi there,

    Please try following our migration guide here (https://community.theme.co/kb/cornerstone-migration/).

    Hope that helps.

    #1425262

    dtg10001
    Participant

    I followed that guide in the beginning to the letter

    #1425305

    Paul R
    Moderator

    Hi,

    We can add the ip in our host file.

    We need the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP
    – IP Address

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    #1425407

    dtg10001
    Participant

    This site is hosted on our private IP, it’s our intranet. Do you know how I might give you access to that?

    #1425530

    dtg10001
    Participant

    I could open inbound access to SSH via the firewall from your public IP address; I would also have to assign a public IP address to that server. Would that work for you?

    #1425531

    dtg10001
    Participant

    Or you could remote into my desktop. I’m open to either

    #1425540

    micahc316
    Participant

    I just added these 2 lines to the wp-config.ph file and still not able to see any pages past the home page or launch cornerstone on any of the pages (except the home page)

    define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
    define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

    #1425632

    micahc316
    Participant

    Last thing, when I made a new page just to test Cornerstone wasn’t available to edit the new page

    #1425905

    Rue Nel
    Moderator

    Hello There,

    Please check the example wp-config.php file below:

    And please make sure that you are using the minimum PHP version requirement. WordPress 4.7 requires at least 7.0 (https://wordpress.org/about/requirements/). This could possibly be the cause of the issue. In most cases you cannot update your PHP version yourself and need to contact your host about this. The upgrade process is an easy process and should be something your host can do for you without affecting your website or charging you for it. Here’s a letter you can send to your hosting company:

    Dear host,
    
    I\'m interested in running the open-source WordPress <https://wordpress.org/> web software and 
    I was wondering if my account supported the following:
    
    - PHP 7 or greater
    - MySQL 5.6 or greater
    - The mod_rewrite Apache module
    - HTTPS support
    
    Looking forward to your reply.

    Hope this helps. Kindly let us know.

    #1426342

    dtg10001
    Participant

    I made the change to the wp-config file and it is still failing.

    I confirmed the WP version is 4.7.3

    But it seems we are using 5.3.9 PHP on that server.

    I am looking to see if we can upgrade or build a Virtual server have everything meet or exceed the minimum requirements. Are there any other minimum requirements I should worry about?

    #1426619

    Friech
    Moderator

    Hi There,

    Refer for the WordPress server requirements here. Let us know how it goes.

    Cheers,