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  • February 4, 2017 at 8:02 am #1357874
    STEVE H
    Participant

    Hi,

    My site is acting strange. After logging in, on some pages the admin bar is not displaying. I’ve cleared the cache on the site and the browsers (this is happening in Safari, Chrome, and Firefox), and I’ve tried disabling plugins, but still no luck. Also, a video hosted on the site works fine in Safari, but there’s sound without image in Chrome, and nothing at all in Firefox (the video scroll bar appears for a moment then disappears). I’m stuck. Can you help? Thanks.

    site: elainecolandrea.com
    WP version 4.7.2
    X version 4.6.6

    February 4, 2017 at 8:03 am #1357875
    STEVE H
    Participant

    The video is here:http://www.elainecolandrea.com/moving-for-health/video/

    February 4, 2017 at 9:01 am #1357899
    STEVE H
    Participant

    I solved the video problem by using a plugin rather than the default video player. Can you still help with the admin menu bar problem? Thanks.

    February 4, 2017 at 9:32 am #1357916
    Thai
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link login to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    February 4, 2017 at 9:41 am #1357920
    STEVE H
    Participant
    This reply has been marked as private.
    February 4, 2017 at 3:29 pm #1358076
    STEVE H
    Participant

    Sorry for bothering you. It wasn’t a problem with the site or the theme. The hosting company just had to clear the varnish cache for the site.

    February 4, 2017 at 3:49 pm #1358086
    STEVE H
    Participant

    Also, there were problems related to the Total Cache plugin that had to be cleaned up.

    February 4, 2017 at 4:31 pm #1358102
    Rad
    Moderator

    Hi there,

    I see, thanks for sharing 🙂

    Please let us know if you have further issues regarding this.

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