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Archive / Adding Mailchimp API key to WordPress leads to blank page
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  • February 21, 2016 at 5:57 pm #805852

    joshtolley
    Participant

    Hey guys,

    I added the API key from mailchimp to the mail add-on in WordPress and when I click Update, the page goes blank. I read the another thread that suggested adding a line of code to the mailchimp-config.php and that didn’t help.

    February 21, 2016 at 5:59 pm #805854

    joshtolley
    Participant
    This reply has been marked as private.
    February 21, 2016 at 11:42 pm #806221

    Rad
    Moderator

    Hi there,

    Thanks for writing in.

    It could be resolving to your main site, but it’s still using IP ( http://45.55.138.71/wp-admin/network/sites.php )

    But, I like to confirm it first by checking the error. Would you mind providing your FTP login credentials as well? I can only check the error through that.

    Thanks!

    February 22, 2016 at 12:02 am #806248

    joshtolley
    Participant
    This reply has been marked as private.
    February 22, 2016 at 1:14 am #806315

    Rue Nel
    Moderator

    Hello There,

    We went ahead and logged in your ftp. We could not see the WP folder. All we are seeing is this:
    http://prntscr.com/a6f4c6

    Please double check the given credentials. Thank you.

    February 22, 2016 at 1:29 am #806324

    joshtolley
    Participant
    This reply has been marked as private.
    February 22, 2016 at 1:35 am #806327

    joshtolley
    Participant

    The server is a Digital Ocean WordPress install, if that makes a difference.

    February 22, 2016 at 3:18 am #806440

    Zeshan
    Member

    Hi Josh,

    I am able to see that exact window as in your screenshot when I click on the ‘root’ parent directory (see: http://prntscr.com/a6g1p4). However, I’m not sure where to go from there. Can you point us to the directories where your site’s WordPress installation is located?

    Thank you!

    February 22, 2016 at 8:58 am #806846

    joshtolley
    Participant

    The WP installation is in /var/www/html

    February 22, 2016 at 11:53 pm #808001

    Zeshan
    Member

    Hi Josh,

    Thanks for writing back! I’ve enabled debug mode in your site and this is the error I’m receiving after adding mailchimp api key (see: http://prntscr.com/a6texn):

    Fatal error: Call to undefined function curl_init() in /var/www/html/wp-content/plugins/x-email-mailchimp/email-mailchimp/functions/vendor/mcapi/Mailchimp.php on line 156

    It seems CURL extension is not installed or enabled in your PHP installation. I’d recommend contacting your web hosting provider and asking them to enable CURL in your PHP installation. That should resolve the issue.

    P.S. I’ve disabled debug mode so the error won’t appear now. If you want to see the error, you can enable WP Debug mode.

    Thank you!

    February 23, 2016 at 11:23 am #808911

    joshtolley
    Participant

    Thank you! I installed CURL and that fixed the problem.

    February 23, 2016 at 4:03 pm #809279

    Jade
    Moderator

    You’re welcome Josh.

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