Hi there,
Thanks for writing in.
Hmm, this was an issue from older version, perhaps, you have existing customisation for woocommerce?
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentials
Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thanks!