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  • April 14, 2016 at 3:18 pm #883003
    Valérie B
    Participant

    Hi, i have 4 license of X and i’m trying to add this site to the license that i have with no site assigned to : coopscosf-scolaire.com

    When i’m on the page, and i clit “add site”, i have a message that said “write the URL and push enter” but when i copy it and push enter, nothing happen. Can you help me with that.

    Thanks

    April 15, 2016 at 1:30 am #883738
    Rupok
    Member

    Hi there,

    Thanks for writing in! You can try from a different browser (Chrome maybe?). If your issue still persist, you can post your site URL and purchase code in a private reply that you are trying to assign.

    Cheers!

    April 18, 2016 at 1:49 pm #888761
    Valérie B
    Participant

    Hi, ok so i used another browser and it work. Unfortunately, i can’t do the update of the theme because the system said ” no archive found”… But my site is link now.. Help please.

    April 19, 2016 at 1:42 am #889390
    John Ezra
    Member

    Hi there,

    Thanks for updating the thread! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Please also provide the license code here so we can test it on our end.

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff. Thanks!

    April 20, 2016 at 1:30 pm #892281
    Valérie B
    Participant
    This reply has been marked as private.
    April 21, 2016 at 1:58 am #893146
    Rue Nel
    Moderator

    Hello There,

    “An error occured when updating X Not available update archive” error message usually appear when you have revoke the license in your account. Please do the following:
    1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
    2] Please login to your account and revoke the license.
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    Hope this helps.

    April 26, 2016 at 9:44 am #900445
    Valérie B
    Participant

    Thanks, it works 🙂

    April 27, 2016 at 3:17 am #901636
    Christopher
    Moderator

    You’re welcome.

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