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  • May 11, 2016 at 8:49 pm #987005
    geoffj
    Participant

    This page seems to be broken. When I click on extensions details it does nothing. Surely this is not a new design? Can you help me fix this?

    And I can’t get cornerstone or other X theme plugins to update.

    WordPress 4.5.2 running X – Child Theme theme.

    XVersion: 4.4.2

    http://gjordan.dyndns.org:8889/urbannest

    Thank you
    GJ

    May 11, 2016 at 10:02 pm #987068
    Prasant Rai
    Moderator

    Hello GJ,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    May 12, 2016 at 7:33 am #987689
    geoffj
    Participant
    This reply has been marked as private.
    May 12, 2016 at 10:10 am #987902
    geoffj
    Participant
    This reply has been marked as private.
    May 12, 2016 at 11:01 am #988006
    Joao
    Moderator

    Hi GJ,

    I had a look at your setup and seems you have a problem on with your child theme?

    Once I switched to X all the features are working normally. You can notice that on your childtheme even the WP-Admin Icon before the Addons is not correct it is a + while it should be X.

    You can try to update your theme and plugins by using X directly.

    I would also recommend you updating your Child Theme.

    Maybe try installing it again manually via FTP.

    Have you made some changes to your Child Theme lately that have possibly caused this issue?

    To learn more about the Child theme update please refer to this topic.

    https://community.theme.co/forums/topic/child-theme-updates/

    Let us know how it goes,

    Joao

    May 12, 2016 at 1:13 pm #988245
    geoffj
    Participant
    This reply has been marked as private.
    May 12, 2016 at 7:10 pm #988705
    Rad
    Moderator

    Hi Geoff,

    Thanks for posting in.

    I more happy to help, but, there payment processing issue is not something we can cover. It’s more related to Woocommerce processing system. I also had issues with payment options on local site (maybe due to restriction), you can try setting it up on live to see if it’s the case.

    Thanks!

    May 12, 2016 at 8:54 pm #988953
    geoffj
    Participant

    Thanks!

    GJ

    May 12, 2016 at 10:24 pm #989042
    Prasant Rai
    Moderator

    You are most welcome. 🙂

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