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  • May 3, 2016 at 9:03 am #910752
    6stringlove
    Participant

    I have 5 licenses & newest installation, which is validated, gives error when trying to install any of the X-Theme extensions.

    See attached.

    Thank you,

    May 3, 2016 at 11:31 am #911025
    Joao
    Moderator

    Hello There,

    Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials, if necessary, so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site?
    – WordPress Admin username / password (only if necessary)
    – FTP Credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Joao

    Thank you.

    May 3, 2016 at 1:31 pm #911228
    6stringlove
    Participant
    This reply has been marked as private.
    May 3, 2016 at 7:25 pm #911653
    Darshana
    Moderator

    Hi there,

    I don’t see your ‘add new plugin’ capability as well. Did you restrict the WordPress user that you have created?

    Let us know.
    Thanks!

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