Themeco Community

Hi Gianni,

Thanks for writing in! To assist you with this, we’ll first need you to provide us with your URL as stated on the forum entrance page. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you.

Thanks!

Hi There,

Would you mind sharing us your admin credential in private so we could check your setup closer.

Don’t forget to set it as private reply.

Thanks.

Hi There,

Thanks for the details. Upon checking your setup, this could be a plugin conflict. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes.

Thanks.

Hi there,

Thanks for your detailed response and screenshots!

It seems you are using a custom approach to show a custom 404 page by making changes to the .htaccess file. You do not need that. Simply use our Custom 404 Extension and attach your custom created 404 page under its settings.

Now, if you are facing the conflict as mentioned in your point #4, this issue could occur if you don’t have selected any page template. So please select Blank – Container | Header, Footer page template and the issue will be fixed. To learn more about page template, refer to our following knowledge base article: https://community.theme.co/kb/page-templates/

Thank you!

You are welcome Gianni!

Glad that it helped. Feel free to let us know if you face any other issue. We’ll be happy to assist you.

Thanks for using X.

Cheers!