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Posts
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Hi,
When I try to create a page with the URL /404/ or /404-sida/ it forces to add -2 in the URL structure. This is common when you already have an existing page with that name. But I don’t and the database is cleared nothing named like that. But when I use the English word page it works fine. /404-page/.
I think there is something in the theme that already have a 404 page or? I installed your custom 404 plugin to show my recently created 404-page.
Thanks
Hey there,
X doesn’t add pages out of the box. Please check your trashed pages is you have created those pages previously.
Please also try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Thanks.
Hi There,
Did you try falling the tutorial of our knowledge base?
https://community.theme.co/kb/extension-custom-404/
Let us know if you need further assistance.
Joao
Hi there,
Looks like your problem is solved. Feel free to let us know if you face any other issue. We’ll be happy to assist you.
Hi There,
Can you clarify which issue is not yet solved? I maybe we missed something here. I did read from above and can’t identify which is the issue.
The issue with XML sitemap was forced to the 404 page.
Following task is not solved yet:
Hi,
When I try to create a page with the URL /404/ or /404-sida/ it forces to add -2 in the URL structure. This is common when you already have an existing page with that name. But I don’t and the database is cleared nothing named like that. But when I use the English word page it works fine. /404-page/.
I think there is something in the theme that already have a 404 page or? I installed your custom 404 plugin to show my recently created 404-page.
Thanks
Hi there,
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentialsDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
FTP I can not but cPanel if needed. Login I need to wait since if we save at the same time we will save over each other versions when it comes to wordpress. I let you know when you can jump in or I need to know when you can jump in.
Hello There,
To assist you better with this issue, would you mind providing us the url of your site with login credentials, if necessary, so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.
To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / passwordDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you.
I see that -2 is added when you create a 404 page. X does not have a function that will affect the page slug though. To know if X is causing the issue, please switch to a different theme and test if the issue persists. If it does then X is not causing the issue and this might be a problem with your WordPress setup. If the issue persists after switching the theme, please keep all third party plugins disabled and we’ll continue to investigate.
If this could not be done since it’s a live site, copy your site over to a staging server and give us access.
Thanks.
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