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  • April 17, 2016 at 10:31 am #886851
    lwskcmi
    Participant

    Hi!

    We have a site based on X that will not validate and update. Since I am on X 4.3.4, I have the “old” validation method. I have setup my Envato product key on my account and tried entering the full URL/domain name only/top level domain name with no luck.

    What are my options?

    site: http://distillerywebdesign.com/TOH
    Wordpress: 4.5
    X: 4.3.4
    Integrity Stack
    Cornerstone: 1.2.4
    Using Child: Yes
    In development: Yes
    Caching Plugin: No

    Thank you!

    April 17, 2016 at 11:07 am #886898
    Michael Tchong
    Participant

    If you use Safari, it doesn’t work. I found that URLs can only be entered on Mac Chrome.

    April 17, 2016 at 9:16 pm #887365
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! Yes, @Ubercool is right. There is a known bug that you cannot assign a url if you are using Safari. Please try using Chrome or Firefox. Please do the following:
    1] Please login to your account and assign the license. You need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    2] Go back to X Addons > Home again, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

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