-
Posts
-
Hi,
I have seen several different threads with customers having this same problem, and I have implemented the solutions that were provided in those threads, and I still am unable to resolve the issue. I have also tried reaching out within the threads and have not received a response yet – that is why I am posting this question.
I am using the Stack Icon and I am unable to get my “Section Blocks” to go 100% width within Cornerstone. I have tinkered with the settings within the individual page in “Pages”, the “Appearance>Customize” section, and within Cornerstone.
I would greatly appreciate a response with a solution.
test.aycofarms.com
Regards,
Rich
Hi Rich,
Thanks for writing in! Please change the page template to a Blank – No Container | Header, Footer, that is on Settings > General or from default page editor.
And then turn off the ROW container.
Hope this helps.
Cheers!
Hi,
I have already done all of this and still have had no success.
Hi again,
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentialsDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
This reply has been marked as private.Hi Rich,
It seems your other page templates are deleted?
Would you mind re-installing the X|Theme?
And then use a No Container | Header, Footer template for your page.
Thanks.
How could I reinstall the x theme without deleting all of my work now?
Hi Richard,
Before doing any changes, kindly make a full backup of your site. Once a backup is secured, kindly go to the Addons page then export customize settings of the Customizer Manager then a file will be downloaded. Once you have exported the file you can try reinstalling the theme again and import the file in the customizer manager. Kindly make sure to keep a backup file just in case.
Hope this helps.
Can you provide me with a link or instructions on the most reliable and recommended backup option? Thanks!
Hi there,
Thanks for writing back. I think the instruction is already provided and you can just follow this. If you want to use any plugin then you can try BackupBuddy or search for other plugins.
You can simply download the current theme folder from wp-content/themes/ to your PC as well.
Usually theme update doesn’t cause any data loss unless you edit any theme files that you never should do.
Hope this makes sense.
Cheers!
