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  • #1034045

    selfhelpafrica
    Participant

    Hi, I’ve seen a few posts on here with similar issues, but none of the solutions provided there have worked for me.

    In the x add-ons menu in the dashboard, and specifically in the cornerstone editor, a large number of the interface icons aren’t appearing.

    This is a new install, and the issue has been present from the second I installed X. I tried reinstalling the theme and cornerstone plugin with no success. I have a couple of other X sites without this issue.

    I’m using X version 4.5.2, Cornerstone version 1.2.4, and WordPress 4.5.2

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    #1034051

    selfhelpafrica
    Participant
    This reply has been marked as private.
    #1034313

    Joao
    Moderator

    Hi There,

    Please do the following:

    1-
    Add this in your wp-config.php located at the root directory of your site.

    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );

    You can add it before the line

    /* That’s all, stop editing! Happy blogging. */

    2-

    Please try to install and run Transient Cleaner (https://en-ca.wordpress.org/plugins/artiss-transient-cleaner/).

    1. Install Transient Cleaner
    2. Navigate Dashboard -> Tools -> Transients
    3. Set Clear Expired Transients -> Enable
    3. Set Clear Expired Transients -> Clean Now
    5. Set Remove All Transients -> Enable
    6. Set Remove All Transients -> Optimize Afterwards
    7. Set Remove All Transients -> Clean Now
    8. Save Changes
    9. Recheck your Cornerstone for functionality

    Hope it helps.

    Thanks

    Joao

    #1035526

    selfhelpafrica
    Participant

    Hi Joao,

    Thanks for your response β€” I followed your guide, but unfortunately this hasn’t solved my problem.

    Jason

    #1035697

    Paul R
    Moderator

    Hi Jason,

    You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    If that doesn’t help, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    #1035703

    selfhelpafrica
    Participant
    This reply has been marked as private.
    #1036430

    Darshana
    Moderator

    Hi there,

    The issue was your server related and I was able to resolve your issue. By default, the MIME types in IIS are configured to deliver EOT (as used by IE) and TTF files. But WOFF (Firefox) and SVG (iPhone, iPad & others) will not be served.

    I have added the following configuration options to your .htaccess file.

    
    AddType image/svg+xml svg
    AddType image/svg+xml svgz
    

    Please clear your browser cache before testing your Cornerstone.

    Hope that helps.

    #1036443

    selfhelpafrica
    Participant

    That’s great, thanks so much for your help!

    #1036880

    Prasant Rai
    Moderator

    You are most welcome. πŸ™‚

    #1071449

    BeatzAngel
    Participant

    Hello I’m having the same problem. Icons not showing up and it’s a windows based server. I have no .htaccess file so I created one to add the

    AddType image/svg+xml svg
    AddType image/svg+xml svgz”

    as suggested, but still nothing. Please help. I even tried installing an svg plugin, adding a code in the functions and still no icons loading πŸ™

    #1071450

    BeatzAngel
    Participant

    Hello I’m having the same problem. Icons not showing up and it’s a windows based server. I have no .htaccess file so I created one to add the

    AddType image/svg+xml svg
    AddType image/svg+xml svgz

    as suggested, but still nothing. Please help. I even tried installing an svg plugin, adding a code in the functions and still no icons loading πŸ™

    #1071468

    Paul R
    Moderator

    Hi,

    Kindly refer to the link below.

    https://community.theme.co/kb/solutions-to-potential-setup-issues-font-awesome/

    Hope that helps.