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  • January 22, 2015 at 9:23 am #189099

    Heijtec
    Participant

    Wordpress: 4.1
    X: 3.2.1
    Shortcode: 3.0.2

    A few weeks ago I updated X and I began to encounter a few problems. The backend was very slow, couldn’t update plugins and repeatedly looked at: Warning: file_exists() [function.file-exists]: open_basedir restriction in effect… etc.

    I contacted my host and they took a look at it but couldn’t help me. They said it was a theme problem. To keep the website (and business) rolling I decided to go back to an older version with help of a backup. But then things went south… Luckily I copied all of the pages manually and downloaded the Woocommerce data of the old website beforehand.

    I decided to start with a fresh install of WordPress 4.1 (Dutch) and uploaded the latest version of X. All went well. Then tried to install Shortcodes. It did report that it installed successfully, but also showed this message:

    Warning: file_exists() [function.file-exists]: open_basedir restriction in effect. File(/home/account/domains/website.com/public_html/wp-content/themes/index.php/style.css) is not within the allowed path(s): (/home/account/:/tmp:/var/tmp:/usr/local/lib/php/) in /home/account/domains/website.com/public_html/wp-includes/class-wp-theme.php on line 217

    I searched but haven’t found any useful information. I hope that there’s somebody who can help me out.

    Best regards!

    January 22, 2015 at 10:09 pm #189653

    Darshana
    Moderator

    Hi there,

    Thanks for writing in! You can try uploading the Theme & Plugins manually. To do that, please refer to our Theme & Plugins update guide here (https://theme.co/x/member/kb/updating-your-theme-and-plugins/).

    To resolve the backend issues, could you please try adding the following lines in your wp-config.php file at the root of your installation:

    
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

    Let us know how it goes.

    January 24, 2015 at 8:54 am #190756

    Heijtec
    Participant

    It didn’t make a difference.

    I also updated shortcodes to 3.0.3. Still no changes.

    January 25, 2015 at 7:47 pm #191362

    Rad
    Moderator

    Hi there,

    In that case, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks!

    January 26, 2015 at 7:18 am #191755

    Heijtec
    Participant
    This reply has been marked as private.
    January 26, 2015 at 5:57 pm #192224

    Friech
    Moderator

    Hi there,

    Thank you for writing in! Upon checking the site I only saw the error once after deactivate then reactivate the theme, the error is gone. But there is a problem on your wordpress installation I couldn’t see the add new plugin button. Even if I use another theme. And which directory is the site on your ftp? Would you mind setting up a local dev site and test if you can install the X shortcode and visual composer manually? The plugins .zip files are on the /x/framework/plugins directory.

    Let us know how it goes. Cheers!

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