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  • #1378945

    Dale
    Participant

    Hi guys.
    Really sorry to bother you.
    I’m struggling to get Cornerstone to work. I’ve tried all the usual tricks like disabling all third party plugins, increasing my memory cap…etc I’ve gone through and done everything possible to not bother you guys but here I am… begging!!

    All I’m getting a spinning icon while trying to load a page already built in cornerstone. It won’t even let me build a new page in cornerstone.

    Is there anything you guys can do. I have about 5 licences with you guys and there all working perfect bar this one.

    Thanks
    Dale

    Site: caspercomputerrepair.co.uk

    #1379271

    Prasant Rai
    Moderator

    Hello Dale,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    #1393243

    Dale
    Participant
    This reply has been marked as private.
    #1393244

    Dale
    Participant
    This reply has been marked as private.
    #1393364

    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    It’s working fine here. I was able to load cornerstone on my Chrome for Mac. Please try clearing browser cache. See attached!

    http://prntscr.com/efkcfp

    Thanks.

    #1393410

    Dale
    Participant

    Hi Rahul

    Ive just tried that mate. ive delete all my cache and cookies etc. i too have a iMac so tried logging via safari but still no joy.

    Truly dont know what else to do.

    #1393637

    Joao
    Moderator

    Hi There,

    Another support here.

    CS loads fine on my end as well.

    Would you mind trying a different browser on your computer?

    Thanks

    #1393712

    Dale
    Participant

    ive tried loading via Chrome, Safari and Firefox but im still getting the same issue.

    what else could be causing it?

    Thanks

    #1394157

    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! I did some further investigation. I noticed that you are using PHP version 5.3.24 and WordPress 4.7 requires at least 7.0 (https://wordpress.org/about/requirements/). This could possibly be the cause of the issue. In most cases you cannot update your PHP version yourself and need to contact your host about this. The upgrade process is an easy process and should be something your host can do for you without affecting your website or charging you for it. Here’s a letter you can send to your hosting company:

    Dear host,
    
    I\'m interested in running the open-source WordPress <https://wordpress.org/> web software and 
    I was wondering if my account supported the following:
    
    - PHP 7 or greater
    - MySQL 5.6 or greater
    - The mod_rewrite Apache module
    - HTTPS support
    
    Looking forward to your reply.

    Hope this helps. Kindly let us know.

    #1396682

    Dale
    Participant

    Okay Thank you.

    Ive just spoke to my hosting and apparently im on an old version/plan of their hosting services. They cant upgrade my PHP until i re-new my hosting in a few weeks time so i i guess i will have to wait until then.

    thank you anyway for all you help and pointing out the potential problem.

    dale

    #1396715

    Joao
    Moderator

    Let us know if we can help with anything else.

    Joao

    #1428229

    Dale
    Participant

    Hi Joao

    Ive managed to update my hosting and wordpress etc but im still experiencing the same problem.

    Ive just tried to install a new theme but keep cornerstone plugin and im getting the same Spinning Buffering Wheel, even on a non-X-theme theme. Could it be the cornerstone plugin that causing this an not the xtheme after all?

    im so confused. mainly because you guy manage to get it to load on your end but on my end it just making me look like a tit. im running an iMac so i know its not comp. ive tried to get the cornerstone to open in other browsers but still no joy.

    Cheers
    Dale

    #1428233

    Dale
    Participant

    Hi, Please find attached a screenshot

    #1428516

    Rahul
    Moderator

    Hi There,

    Would you mind sharing the screenshot again with lesser image size and upload it again or you can share the link to your image.

    Thank you for understanding.

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