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  • #1252152

    mattfuller85
    Participant

    Hello – When I try to update my site on Cornerstone the logo just spins. I have already deactivated all plugins except for Cornerstone and it still continues to spin. I am going to post a reply to my own message privately with my URL and user name and password. Thank you in advance for the help.
    -Matt

    #1252153

    mattfuller85
    Participant
    This reply has been marked as private.
    #1252413

    Darshana
    Moderator

    Hi there,

    Thanks for writing in! You can try adding the following lines into your wp-config.php file in the root of your WordPress installation.

    
    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );
    

    You can add the above code, before the following lines:
    /* That's all, stop editing! Happy blogging. */

    Thanks!

    #1255509

    mattfuller85
    Participant

    That worked! Thank you!!!

    #1255678

    Nico
    Moderator

    Happy to hear that.

    Feel free to ask us again.

    Thanks.

    #1258465

    mattfuller85
    Participant
    This reply has been marked as private.
    #1258745

    Darshana
    Moderator

    Hi there,

    Locate the following line
    define('WP_DEBUG', false);

    Then change is as follows and save the changes.
    define('WP_DEBUG', true);

    Let us know once done, so that we can check your issue.

    Thanks!

    #1260118

    mattfuller85
    Participant

    Hello – when I change the false to true it breaks my site and I get the following line at the top of the site:

    Notice: get_currentuserinfo is deprecated since version 4.5.0! Use wp_get_current_user() instead. in /home2/mbmadmin/public_html/talladegasheriff.com/wp-includes/functions.php on line 3707

    I could not leave my client’s site like that so I changed it back to false. Can you help me fix this as the logo is still only spinning.
    Thank you,
    Matt

    #1260428

    Rue Nel
    Moderator

    Hey Matt,

    Since nothing else works, would you mind providing us the ftp login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your credentials, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – FTP Hostname
    – FTP Username
    – FTP Password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    #1260459

    mattfuller85
    Participant
    This reply has been marked as private.
    #1260509

    Darshana
    Moderator
    This reply has been marked as private.
    #1261503

    mattfuller85
    Participant
    This reply has been marked as private.
    #1261891

    Darshana
    Moderator
    This reply has been marked as private.
    #1263208

    mattfuller85
    Participant
    This reply has been marked as private.
    #1263384

    Rue Nel
    Moderator

    Hello There,

    Thanks for double checking the ftp credentials. I did some further investigation. I noticed that you are using PHP version 5.4.45 and WordPress 4.5 requires at least 5.6 (https://wordpress.org/about/requirements/). This could possibly be the cause of the issue. In most cases you cannot update your PHP version yourself and need to contact your host about this. The upgrade process is an easy process and should be something your host can do for you without affecting your website or charging you for it. Here’s a letter you can send to your hosting company:

    Dear host,
    
    I\'m interested in running the open-source WordPress <https://wordpress.org/> web software and 
    I was wondering if my account supported the following:
    
    - PHP 5.6 or greater
    - MySQL 5.6 or greater
    - The mod_rewrite Apache module
    
    Looking forward to your reply.

    Hope this helps. Kindly let us know.

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