November 10, 2016 at 1:26 pm #1252152
Hello – When I try to update my site on Cornerstone the logo just spins. I have already deactivated all plugins except for Cornerstone and it still continues to spin. I am going to post a reply to my own message privately with my URL and user name and password. Thank you in advance for the help.
-MattNovember 10, 2016 at 1:27 pm #1252153November 10, 2016 at 5:34 pm #1252413
Thanks for writing in! You can try adding the following lines into your wp-config.php file in the root of your WordPress installation.
define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '512M' );
You can add the above code, before the following lines:
/* That's all, stop editing! Happy blogging. */
Thanks!November 13, 2016 at 4:07 pm #1255509
That worked! Thank you!!!November 13, 2016 at 7:04 pm #1255678
Happy to hear that.
Feel free to ask us again.
Thanks.November 15, 2016 at 3:29 pm #1258465November 15, 2016 at 6:47 pm #1258745
Locate the following line
Then change is as follows and save the changes.
Let us know once done, so that we can check your issue.
Thanks!November 16, 2016 at 5:34 pm #1260118
Hello – when I change the false to true it breaks my site and I get the following line at the top of the site:
Notice: get_currentuserinfo is deprecated since version 4.5.0! Use wp_get_current_user() instead. in /home2/mbmadmin/public_html/talladegasheriff.com/wp-includes/functions.php on line 3707
I could not leave my client’s site like that so I changed it back to false. Can you help me fix this as the logo is still only spinning.
MattNovember 16, 2016 at 8:26 pm #1260428
Since nothing else works, would you mind providing us the ftp login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your credentials, we will be happy to assist you with everything.
To do this, you can make a post with the following info:
– FTP Hostname
– FTP Username
– FTP Password
Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you.November 16, 2016 at 9:13 pm #1260459November 16, 2016 at 10:22 pm #1260509This reply has been marked as private.November 17, 2016 at 2:28 pm #1261503November 17, 2016 at 7:02 pm #1261891This reply has been marked as private.November 18, 2016 at 7:19 pm #1263208November 19, 2016 at 1:13 am #1263384
Thanks for double checking the ftp credentials. I did some further investigation. I noticed that you are using PHP version 5.4.45 and WordPress 4.5 requires at least 5.6 (https://wordpress.org/about/requirements/). This could possibly be the cause of the issue. In most cases you cannot update your PHP version yourself and need to contact your host about this. The upgrade process is an easy process and should be something your host can do for you without affecting your website or charging you for it. Here’s a letter you can send to your hosting company:
Dear host, I\'m interested in running the open-source WordPress <https://wordpress.org/> web software and I was wondering if my account supported the following: - PHP 5.6 or greater - MySQL 5.6 or greater - The mod_rewrite Apache module Looking forward to your reply.
Hope this helps. Kindly let us know.