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  • May 28, 2015 at 5:05 am #284242

    shpati h
    Participant

    Hi I get a 500 Internal Server Error after installing Cornerstone. X4.0 works fine if I delete Cornerstone.

    May 28, 2015 at 9:25 am #284495

    thetravelvisa
    Participant

    I’m having the same issue both when I install Cornerstone and MailChimp. Other Extensions have had no problem installing/activating.

    May 28, 2015 at 10:51 am #284627

    Alexander
    Keymaster

    Hey there,

    This usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
    define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

    define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

    When you revisit the page with the error, you should have some error output describing the issue in more detail.

    May 28, 2015 at 11:04 am #284651

    thetravelvisa
    Participant

    When I remove the extensions the site works without the error but as soon as I re-install it makes the whole site (including the admin area) go down with the 500 internal server error. I have edited the wp-config.php file as suggested with the extension installed but I still get the error showing up both an the front and back end with no error output. I currently don’t have any pages as it was a clean install ready to set up a new site.

    May 28, 2015 at 6:43 pm #285182

    Rue Nel
    Moderator

    Hello There,

    Would you mind providing us the url of your site with login credentials, if necessary, so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site

    – WordPress Admin username / password (only if necessary)

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    May 29, 2015 at 3:55 am #285633

    thetravelvisa
    Participant
    This reply has been marked as private.
    May 29, 2015 at 5:46 am #285722

    shpati h
    Participant
    This reply has been marked as private.
    May 29, 2015 at 5:16 pm #286254

    Rad
    Moderator

    Hi Guys,

    Please provide your ftp login credentials. That’s the only way we could check your installation. We’d like to see the source of this error.

    Thanks!

    June 1, 2015 at 3:08 am #288332

    thetravelvisa
    Participant
    This reply has been marked as private.
    June 1, 2015 at 3:05 pm #288989

    Kory
    Keymaster

    Hey there,

    Thanks for that! Could you provide us a little more information on your hosting environment and how you set things up? For example, is it a shared host, VPN, et cetera? Do you use some sort of setup script for your WP installations like Fantastico, or do you do it all yourself manually? Does your host have any restrictions on your account? With WP_DEBUG on (I confirmed this when logging into your install) I should be seeing something even on the 500 page, but it seems that errors are being suppressed, do you know if your host does this? It’d be great if you could consult your host as well and see if they can provide any information on this. I updated to X v4.0.1 and Cornerstone v1.0.1 in your site to see if that fixed things, but it’s the same thing. Currently, Cornerstone is in your plugins directory but I’ve commented out the line to start up the app. Perhaps if you host could look into this and uncomment that line and run any profiling or check your logs and help you with that to see what might be going on (could be some type of memory limit with your setup).

    It’d be great for you to run through all these items and provide us with any details you can to give us a better picture on things as this is something we’ve been unable to reproduce on any of our local or remote installs currently.

    June 3, 2015 at 7:00 am #290873

    thetravelvisa
    Participant

    I have moved the site over to a different Linux-based server (original one was Microsoft). The installation worked with no issues.

    http://business.thetravelvisacompany.co.uk

    Can’t quite tell exactly what the problem was to be able to pass on useful information to others who may have the same problem, but it likely was a memory limit as you suggested as we’d had trouble with a different theme a few months back.

    Thanks for the continued support!

    June 3, 2015 at 2:19 pm #291447

    Alexander
    Keymaster

    Thanks for letting us know. Glad to hear things are working for you now.

    June 29, 2015 at 5:15 am #315810

    thetravelvisa
    Participant

    Thought I’d report a problem on this post as you’ll be able to get my login details from above. Let me know if I should create a new post instead.

    The problem is – when I choose to edit a page with Cornerstone, it isn’t loading the editor. It instead takes me to a portfolio archive page. Editing without cornerstone doesn’t produce the same error. It is on the ‘Visas’ page.

    I was trying to edit it as the ‘Creative CTA’ isn’t displaying as it should.

    June 29, 2015 at 5:19 am #315817

    Christopher
    Moderator

    Hi there,

    Upon checking your site’s URL (http://thetravelvisacompany.co.uk/business/), it doesn’t use X anymore.

    Please open a new topic and provide us with right URL and login credentials.

    Thanks.

    July 6, 2015 at 3:21 pm #322541

    ahooke2
    Participant

    I’m having the same issue. Site works fine, then as soon as cornerstone is installed both the front and back end get a 500 error message. Anyone figure out how to solve it?

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