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  • April 13, 2016 at 11:56 am #880395

    thindery
    Participant

    I have installed the Revolution Slider from the “x addons”. For whatever reason, I cannot edit slides, see my layers, etc.

    Additionally, Revolution Slider is telling me to enter my purchase key to use premium features. I just want to edit my slides.

    Can someone tell me what to do? I thought this was bundled with X Theme. It doesn’t appear to work.

    April 13, 2016 at 3:48 pm #880825

    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    April 14, 2016 at 7:48 am #882123

    thindery
    Participant
    This reply has been marked as private.
    April 14, 2016 at 7:54 am #882138

    thindery
    Participant
    This reply has been marked as private.
    April 14, 2016 at 4:06 pm #883070

    Rad
    Moderator

    Hi there,

    I checked and I’m able to edit your slider and its layer. Editing slider doesn’t need purchasing key, I’m not sure what you’re currently seeing. Would you mind providing a screen recording of the issues you’re getting?

    Bundled plugins don’t need purchasing keys and activation since we’ll provide the updates. But if you wish to get support and updates directly from each plugin’s author. Then you’ll need to buy another license from them. But that shouldn’t limit your editing capability.

    Thanks!

    April 14, 2016 at 4:26 pm #883128

    thindery
    Participant
    This reply has been marked as private.
    April 14, 2016 at 4:27 pm #883130

    thindery
    Participant
    This reply has been marked as private.
    April 14, 2016 at 4:31 pm #883141

    thindery
    Participant
    This reply has been marked as private.
    April 15, 2016 at 2:47 am #883839

    Rue Nel
    Moderator

    Hello There,

    You might be experiencing a PHP memory exhaustion. I recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

    define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

    You can add it before the line
    /*That's all, stop editing! Happy Blogging. */

    And by the way, X 4.4.2 and Cornerstone 1.2.4 are now available! This release contains several bug fixes and we’re quite excited about the new features, so be sure to check out the changelog. Please do update to the latest version. After doing the updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

    We would loved to know if this has work for you. Thank you.

    April 15, 2016 at 12:55 pm #884607

    thindery
    Participant

    Thanks for the info. It ended up being a caching issue in my browser. Editing the sliders from a new browser worked.

    Thanks for the help on narrowing it down!

    April 16, 2016 at 3:14 am #885423

    Rue Nel
    Moderator

    You’re welcome!
    We’re glad we were able to help you out.

    May 30, 2016 at 1:03 pm #1016840

    fernando96
    Participant

    Hi,

    I have the same problem with my revolution slider plugin, because I can´t get some examples to learn how to use it.

    Regards,

    Oswaldo

    May 30, 2016 at 1:33 pm #1016875

    Jade
    Moderator

    Hi Oswaldo,

    You can download and install some free sliders from here: https://revolution.themepunch.com/free-slider-exchange/

    Hope this helps.

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