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  • July 1, 2015 at 9:17 am #318227

    mysongranhills
    Participant

    I searched the forum and found other people getting the error seemed to be related to creating or saving changes to revolution sliders. However I have no issue with either of those, but I am unable to delete any sliders and receive the error in the post’s title. I assume this is a server side issue, but can you please inform me what needs to be changed so I can get with my provider to get this taken care of.

    Wordpress, X, and all plugins updated and X-short codes uninstalled after installing cornerstone.

    Thanks!

    July 1, 2015 at 9:45 am #318270

    Thai
    Moderator

    Hi There,

    Thanks for writing in.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    July 1, 2015 at 10:22 am #318319

    mysongranhills
    Participant
    This reply has been marked as private.
    July 1, 2015 at 11:46 am #318429

    Thai
    Moderator
    This reply has been marked as private.
    July 1, 2015 at 11:56 am #318438

    mysongranhills
    Participant

    No. Sorry there is a misunderstanding here. I do not wish to delete ‘Slides’ I want to be able to delete ‘Sliders’.

    Select Revolution Sliders from the dashboard side menu and then try to delete any of the sliders with the trash can button to replicate issue.

    July 1, 2015 at 4:09 pm #318674

    Nabeel A
    Moderator

    Hi again,

    After logging into your site I can see the following error in the JavaScript console:

    http://www.spacecitytechsolutions.com/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 400 (Bad Request)

    If you are encountering a 400, 500, or 503 error, we have found that this is typically due to security settings or permissions errors with the server. For this particular situation, you will need to contact your hosting provider and ask them to ensure that your file permissions are set correctly. Additionally, this could be related to a ModSecurity rule being triggered due to a combination of keywords used in the core WordPress files. This should be able to be remedied by writing into the support team at your host and asking them to whitelist the ModSecurity rules on your domain.

    Let us know how this goes!

    July 1, 2015 at 5:28 pm #318738

    mysongranhills
    Participant

    Thanks for the great support that was it!

    July 1, 2015 at 11:47 pm #318972

    Rue Nel
    Moderator

    You are most welcome!

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