Xtheme not showing custom layout sidebar

[mccormickdesign]

Hi,

I have had some issues with my domain and licence this week. My domain was linked to an old URL I had and I couldn’t validate my licence to my new URL, but thankfully that looks to be sorted now. When I tried to edit my Cornerstone site after getting this sorted the custom sidebar has now gone and is replaced with rows that say Stack > Icon > Layout & Design > Typography etc. can you please tell me how to get the standard Cornerstone ‘Layout’ sidebar back again?

Cheers,

-E

[nabeel]

Hi there,

Thanks for writing around! Please check for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, Javascript.

Thanks.