Hi,
I’m having issues updating a probably very old version of X. The account is validated but I can’t automatically update and cornerstone says I need to validate to update. I’ve tried revoking the license to read but it will not revoke either.
Will manually updating fix my issue here or is there another problem?
Hello There,
Thanks for writing in! You may have installed a version where there is an issue of validation. I would recommend that you manually update X theme manually. To know more how you can do it manually, please see “Manual Updates” section from this knowledge base article: https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62
Please let us know how it goes.
Thanks!
I have updated manually and I’m now having a few other issues.
It seems the customizer won’t open at all. The screen stays blank.
Also I am attempting to find the place to check the validation now, but the place I think it should be located looks like this. 
Hi There @riverpurple155
If you’re getting a blank screen, please follow our troubleshooting guide here (https://theme.co/apex/forum/t/troubleshooting-theme-options/196) and increase your memory limit.
We also have a separate guide on how to increase memory limit (https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935).
Hope that helps.
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