X themes pro / Header / Video background

[miromedia]

Hello

I’ve just tried setting a video background to a header (based on the hero template). Unfortunately the video doesn’t fit it’s container - bars appear top/bottom or to each side depending on the window size. Could you please advise on how to fix this.

Thanks

[thai]

Hi There,

Would you mind providing us with your website URL? I have checked your license page but couldn’t find the correct one.

Please follow up the steps below:

1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.

2. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1

3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

4. Remove custom CSS and Javascript from the options or Child Theme and test the case.

5. Switch to the parent theme to check if the issue persists.

Let us know how it goes!