Hi,
I’ve been trying to update my xtheme, but it’s not working. I’ve tried revoking the validation, but it’s not doing anything (won’t let me revoke on the site). I contacted my server to see if there was a problem on their end, also.
Please help!
Hi,
I’ve been trying to update my xtheme, but it’s not working. I’ve tried revoking the validation, but it’s not doing anything (won’t let me revoke on the site). I contacted my server to see if there was a problem on their end, also.
Please help!
Hi There,
Thanks for writing in!
Unfortunately, you have forgotten to send the User name for the login.
anyway I can see you are using an over version of theme where as the cornerstone is updated.
Please update both the trheme and cornerstone to latest version to avoid compatibility issue.
Please check for the following first:
In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note
Ok, I’ve attached it below. Thank you
Hello @kenyamawusi99,
Thanks for updating the thread.
I see that you have updated Cornerstone to version 3.3.6 and using X Theme version 5.2.5. As you are using slightly old version of Theme, you might face issues while automatically updating the theme. In that regards, please try following:
1. Manual Update:
Please take a look at following article and scroll down to Manual Update section on instructions to manually update Theme:
To help you get started, you can follow below instructions also:
Manual X Update Via FTP
Please note that you will need FTP softwares like Filezilla to manually upload the files. Here’s a getting started guide that you can take a look.
Let us know how it goes.
Thanks.
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