X theme not working after Hack cleanup

Support
#1

Hello,
Recently had an issue with a malware attack and after a third cleanup some functionality of the website does not work and when trying to customize the x theme it does not load up.
Any ideas?
Thanks.

#2

Hello @aboylon,

Thanks for asking and I am sorry for the trouble you are facing because of website getting hacked.

Your’s is a quite different case as X Theme is having loading issues after website was hacked. Let me suggest you some solutions. Please try it out and see how it goes:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  • Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
  • Check your PHP Max Execution Time and set it for 300 for optimal usage.
  • Increase your PHP Memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case. Also can you please give us to the permission to troubleshoot the problem? We may have to perform some tests on the website which may effect the performance, appearance, layout and functioning of website temporarily.

Thank you.

#3

Hi,

Thank you for providing your login credentials.

Upon checking I can see a lot of errors in the console that could be due to missing files.

Can you try re-uploading your wordpress and theme files using ftp.

Make sure to create full backup of your site before doing this.


Thanks

#4

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