X Theme is failing to save content!

I’ve been having a persistent problem with my X theme template! Every time i try to save new content it states ‘uh oh…failed to save’

Is anyone else having problems with this? I’ve updated to the latest versions, because i’ve just updated all plugins and backed up the site, but it’s still failing to save content when i edit in cornerstone!

Please help me!!!

Hi There,

Thanks for writing in! First of all, try re-generating your permalink settings and see if that is related to your .htaccess file.

  • Check your permalink settings (General -> Permalinks) and set Postname save changes to re-create your .htaccess file.

Then the next possible issue would be that you’re running out of your memory. You can try increasing your PHP Memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Check the following as well.

  • Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
  • Check your PHP Max Execution Time and set it for 300 for optimal usage.

Further, our troubleshooting guide here (https://theme.co/apex/forum/t/troubleshooting-builder-preview-warnings/14404).

Let us know how it goes.
Thanks!

I need more help with this second one…

Then the next possible issue would be that you’re running out of your memory. You can try increasing your PHP Memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( ‘WP_MEMORY_LIMIT’, ‘512M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );
You can add it before the line
/*That’s all, stop editing! Happy Blogging. */

Can you show me how to do that by giving me paths to follow to operate that function of PHP memory limit?

Hi There,

Follow this step to increase the memory.

1- Use your ftp program and navigate to your WordPress root directory.
2- Find your wp-config.php and download a copy to your computer as backup.

3- Open up wp-config.php using your plain text editor or code editor.
4- Insert the following code at the end of the file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

5- Save and upload back your wp-config.php to your WordPress installation.
6- Clear your browser cache and re-load your website.

Hope this helps!

Thanks

I don’t have an ftp program. Is this something our previous web designer set up? Because he did it so we didn’t have to install wordpress.

Hi There,

Sorry for the confusion here. FTP program means a software that you can use it to connect to your server, so that you can transfer files to your server or vise versa. You can use a free software like FileZilla for that purpose (https://filezilla-project.org/download.php).

If you need further information on how to connect to your server using FileZilla, you can follow a video guide.

Hope that helps.
Thanks!

I’ve added a secure note with the ftp details i got from my hosting company unitel direct!

Do you have an email address i can send a screen shot? Too large to upload here!

Hi There,

Sorry we could not provide any email support. You can update add your password also in the secure note, which will be only visible to our staff members.

Also you can use a third party image hosting site (https://snag.gy/) to share your screenshots if needed.

Thanks!

Hi my web host unlocked the ftp’s for a few days so it can get sorted out. Please can you log in and help me? No content is saving, it’s urgent and it’s a theme problem!

Hello @4kFreelance,

Thanks for updating thread.

I checked the responses you created wherein FTP login details was shared. It seems that you haven’t shared the the password and it was mentioned that password to be sent via email. As my colleague pointed that we don’t provide email support, can you please share the password here? Also please confirm the login details again. For FTP we need:

  1. Host URL
  2. User Name
  3. Password

Please shared above details in a secure note for us to take a closer look.

Thanks.

Before I give my details again, I have a fatal error with my cornerstone plugin. When i try to activate it to see if the website will save, it gives me this error in wordpress…

Plugin could not be activated because it triggered a fatal error.

Fatal error: Cannot redeclare class Cornerstone_Plugin_Base in /home/sites/4kfreelance.com/public_html/wp-content/plugins/cornerstone/includes/utility/plugin-base.php on line 6

If it’s nothing to do with this, please ask me for all the details i need to send to you, again!

Oh i forgot to tell you that i managed to save the theme template when i customised the social media links, but it’s still not working for our landing page!!!

I’m testing the template now, and it’s saving on other pages, but not the home page edit with pro!

credentials moved to secure note

Hi there,

I don’t see any error logs from your site. Would you mind providing your admin login credentials too?

Thanks!

Can’t you see the secure note? I can’t reply to you with a secure note with my credentials!

This happens when i try to open the pro editor, with every update gets slower and slower,

The preview was unresponsive after loading. This is most often related to a plugin conflict or aggressive page cacheing.

Origin URL: http://www.4kfreelance.com

Preview URL: http://www.4kfreelance.com/

Hi 4kFreelance,

All staff members have access to the secure notes in this threads, we got the FTP login information and I confirm they are valid, thank you!

What we are asking now is another login credentials which are related to WordPress Dashboard, I mean the login credentials you use for this page:
http://www.4kfreelance.com/wp-login.php

Please provide that in a “Secure Note” as well.

Also, I’ve checked your website and I can see you are using Pro theme while using Pro theme please make sure not to activate Cornerstone plugin, as this will result in the fatal error you mentioned earlier. All the functions of this plugin are included already in the Pro theme.

Thanks.

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