Hi,
The last time I updated the theme, it broke my site. I have asked the developer to update the theme, but they are reluctant for the same reason. Instead, they’re suggesting to rebuild the entire site, which seems ridiculous (and would be a massive cost) just to get the icons working.
Their response was:
updating the theme will break the functionality of the current site. As you mention you upgraded the site before and it broke.
The reason it breaks is because the website was built using version 3 of the theme and then the theme developer drastically changed how the theme works so the bits that we did for you will no longer work with the new version 4 of the theme. (I am not sure on the exact version numbers they are just to help explain)
You mention that the site isn’t working correctly again but it will not just stop working unless something changes such php version, theme is updated, plugins are updated or WordPress is updated. Do you know what was done to make it break?
There are a few solutions:
1 - get a backup of the site from when it was working and restore that.
2 - we could upgrade the theme on a development site and then spend support time fixing any issues/styling/etc. This would need to be charged using support time but until we clone the site and upgrade the theme we wont know what is broke.
A quick fix would be to restore a backup and we could look at rebuilding the site with the new theme on a development site.
Please let me know what you suggest - the reason I bought X Theme in the first place (and got it designed in X Theme) was because it was meant to be straightforward, but I’ve had nothing but headaches from it.