Hello
i’ve updated the theme from 5.1 to 5.2 and now i cant edit with cornerstone, it seem to get stuck on the loading screen circle
Hi There,
Please make sure that both X theme and Cornerstone are updated. See latest version on our changelog.
If the issue persists, let’s do basic troubleshooting first:
Ensure everything including plugins are up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins. This will only apply if you have caching plugin.
If you’re using a CDN, please clear the CDN’s cache and disable optimization services. Forget this step if you don’t have CDN or not sure about this one.
Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Remove custom CSS, Javascript and templates.
Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
If after all that steps and the issue persists, we now need to check directly. Please share site URL and credentials inside a secure note. Thank you.
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