X Theme Cornerstone Edit Mode Error

[Dahlberg]

We use X theme with Cornerstone. Unfortunately, there are massive problems.

I’m really a big friend of Cornerstone. But under these circumstances we have to remove the plugin from the site.

Issue description: Cornerstone takes every time almost 50 seconds to enter edit mode, or even worse, Cornerstone does not make ist into edit mode. This error message occurs:

“The preview was unresponsive after loading. This is most often related to a plugin conflict or aggressive page cacheing.”

This occures entering F12 + Tab

JQMIGRATE: Migrate is installed, version 1.4.1
(unknown) img
script.php:1 Failed to load resource: net::ERR_NAME_NOT_RESOLVED
jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1
kvru?ver=1.0.0:44 Uncaught TypeError: Cannot read property ‘length’ of null
at f (kvru?ver=1.0.0:44)
at kvru?ver=1.0.0:44
at f (kvru?ver=1.0.0:44)
at k (kvru?ver=1.0.0:44)
at j.include.j.require.j.define (kvru?ver=1.0.0:46)
at Class._extractDefaultExport (cs-vendor.js?ver=3.0.4:169191)
at Class.resolveOther (cs-vendor.js?ver=3.0.4:168888)
at Class.superWrapper [as resolveOther] (cs-vendor.js?ver=3.0.4:25144)
at Class.resolveRoute (cs-vendor.js?ver=3.0.4:6612)
at Class.resolve (cs-vendor.js?ver=3.0.4:6456)
cs.js?ver=3.0.4:6827 The preview booted, but never requested the loader be removed. 0
(anonymous) @ cs.js?ver=3.0.4:6827

I hope you can help us.

Kind regards, Gerhard

[mldarshana]

Hi There @Dahlberg

Thanks for writing in! I’m sorry to hear that you’re experiencing this issue. I see that you’re using an older version of X theme and Cornerstone plugin. First of all, make sure that you’re fully updated by referring to our version information here. Then once you update your X theme, you need to clear style cache by head over to X -> Settings page. Also if you’re using a caching plugin, you need to purge server cache as well.

If you’re still having issues, then please check with the following points as well.

Please install the following plugin (https://wordpress.org/plugins/wp-serverinfo/) activate it and then head over to Dashboard -> WP-Serverinfo section. Then check the following server configurations.

• PHP Version - We recommend PHP v5.6.x or higher to avoid incompatibility issues. Some hosts allows to switch PHP versions within the hosting control panel. If not, you can contact your hosting provider and ask them to update.

• PHP Memory Limit - We recommend PHP memory limit of 512 MiB. You can increase it by following our guide here. Please check to see from WP-Serverinfo page whether it has been increased. Some hosting providers does not allow to increase it manually, so you will have to contact them directly.

• PHP max script execution time - We recommend the value of 120 or higher (300). Here’s how to increase that value (https://www.simplified.guide/php/increase-max-execution-time).

if you’re still experiencing this issue, please provide us with your WordPress login credentials along with your FTP credentials in a secure note to check your issue further.

Let us know how it goes.
Thanks!