X-pro: parent menu with sub sub menu doesn't close with one click

Support
#1

Hello,

we have the following problem. On some mobiles and in chrome mobile dev emulation the following problem appears:

When you have oben a parent menu there you open a submenu with other submenues in it, you have to click the parent menu icon three times to close the whole menu tree.

It is working correctly on iphones.

But not on:
Windows Phone (unknown OS version)

  • Samsung Galaxy SIII, Android 4.3.0, Chrome 60.0.3112.107
  • Samsung Galaxy Tab A, Android 6.0.1, Chrome 60.0.3112.116

and not on a desktop mobile emulation mode.

here is a short demonstration video:

https://www.comvos.de/fileadmin/2017_09_25_17_09_11.mp4

Hope you can help as fast as possible.

Kind regards,
Sebastian

#2

again another video, which shows the problem in chrome developer modus:

https://www.comvos.de/fileadmin/submenu-closing.avi

#3

Hello There,

Thanks for writing in! I have logged in and checked your site. It seems that there is a JS conflict which prevent the sub menu from closing. This could be coming from a custom JS code or from a 3rd party plugin JS code. Please remove this first from your customizer:

jQuery(function() {

});

And then test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If the issue still exist, please re install Pro theme . There might be some files that were corrupted. You can review our update guide and see the Manual Update section to re install Pro.

Please let us know how it goes.

#4

Hi thank you for your answer.

Could find any JS conflict, nor I din’t get any Javascript errors in the console either.

But deleting: jQuery(function() {});
has helped.

So thanks a lot.

Kind regards

#5

You’re welcome.