X Pro not loading after latest update

Support
#1

Hi there,

With the latest update, X Pro builder doesn’t work, it’s stuck on the loading screen.

#2

Hello Aleksej,

Thanks for asking. :slight_smile:

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  6. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

Thanks for the ideas!

I managed to pin point the problem down to this plugin “Remove Query Strings From Static Resources”.

Do you possibly know why this plugin is causing the problem?

#4

Hi Aleksej,

That plugin removes the query strings from a static resource like javascript. The main purpose of that is optimization like caching so it has a similar effect with the cache.

The purpose of the URL query in Wordpress is to tell the browser of what version is currently installed. If it has a new version, the browser will download that script instead of loading the same file from cache. Hence, removing the query will also remove the version, and the browser will see it as the same file as it was downloaded, hence, skipping the download and use the cache.

The result, a not working script as the running code doesn’t match from the site’s required dependencies.

Thanks!

#5

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