X Pro Editor Not Working Correctly, Suddenly saying my content wasn't created using Pro

Support
#1

When I visit the backend of my site pages, and click on the tab “Pro” to edit the page… it gives a message saying my page was not created using Pro and I will lose content if I proceed.

But the whole site was bullt using X Pro. When logged in, but viewing the front end version of the page, if I hover over Pro on top, there is no option to Edit Page using X Pro, only Edit Header, Footer etc.

I tried removing any extra plugins to determine if there is a conflict, no luck. Cleared cache at host. Still not working.

Ideas?

#2

Hi There,

Thanks for writing in!
This might be due to several reason.
As I do not have access to your website dashboard I will suggest few troubleshooting steps that you should follow, you already followed few of them which I will not include anymore:

Incorrect setup of SSL. If you have an SSL certificate on your site. You should have the WordPress Site URL and Address URL settings set to HTTPS if you are loading the builder via HTTPS. This can be checked via your wp-admin > general > settings. If you aren’t using SSL you can ignore this step.

Caching. If you have a caching plugin activated or any form of server side caching please disable it to test for any possible conflicts. If you have server side caching or aren’t sure if you do, your host should be able to advise of this and disable it for testing purposes on your account.

Cloudflare. If you are using Cloudflare please disable this for testing purposes. Cloudflare by default enables an auto minfication function to compress the JS and CSS files of the theme. As the theme already serves minified files, re-minifying said files only causes to break the entire site.

Custom code syntax error. If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A mis-placed semi-colon or a missing bracket will cause the issue you’re seeing.

Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If you could please try the above and if you still have the issue we’d be more than happy to assist.

Please provide following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
    All the best!
#3

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