X menu not showing in WP dashboard

X team,

We have a problem with the X menu in WP dashboard not showing:

And we can’t access X theme extensions. X theme is updated to the latest available version. Can you help us to resolve this issue?

Thanks

Hello Mariah,

Thanks for writing in! This could be caused by a 3rd party plugin. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Meanwhile, please manually change the url in your address bar and add something like this:
http://example.com/wp-admin/admin.php?page=x-addons-home. If it goes to a blank page or you are not seeing the theme’s home option then a certain plugin might have caused it. If everything else fails, please provide us your login credentials in a secure note in your next reply. To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Best Regards.

Thank you for your help and guidance. Yes, the problem was some Booking calendar our client previously used on site but left activated and can be removed from the site.

Thank you one more time!

We are delighted to assist you with this.

Cheers!

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.