X License will not validate

Support
#1

Hi guys!

I have just updated the domain name to the live domain for an existing license in my apex account.
Now I cannot validate the license in Wordpress. I just get a blank white screen every time I try to validate.
Can you please assist?

#2

Hi Justin,

Thank you for writing in, Your version of X (6.0.4) and Cornerstone (3.1.6) is not compatible. Please update your X to the latest version, you can check what are the latest compatible versions here.

Updating Your Themes and Plugins

Remember to clear all caches (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

After you have successfully updated the X and Cornerstone, please try to validate your site again.

Cheers!

#3

Thanks, I manually updated via FTP and fixed the issue.

#4

Glad to hear that :slight_smile:

#5

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