WPML & Cornerstone

Support
#1

Hey, this massage pop up, when i´ll switch to another language (WPML) “The preview could not load due to the iframe response being incomplete. This is most often related to a plugin conflict, or customizations introducing a PHP error.”

Other sites are working, just two sites with many content wont work… what do you think, how can i fix this problem?

#2

Hey @BASTIANdesign,

There’s currently a known issue happening in some hosting environments when there’s a lot of content or elements in a page. But, please check or try the possible solutions below maybe one would help.

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Increase your max execution time to 600.

  8. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

1 Like
#3

Hey Christian, the problem is still hot… WPML don´t know any way to fix the problem…
For the better understanding conservation;
the URL is http://www.gestell-pool.com/
98% of the site is translated and there were no problems! only the startingsite isn´t working and i really dont now why…
The memory is up to 256m

#4

Hi,

Can you confirm that you have tried all the possible solutions that my colleague has provided.

Please provide following information so we can take a closer look.

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

Thanks

#5

Hey Paul, all the points are done. and the mistake is still on air… im sorry! There´s a mistake, you can see it at the console when at the landingpage of www.gestellpool.com
If i start the landingpage in cornerstone everything will be fine, but when i click on the little flag the massage came up "The preview could not load. This is most often related to a plugin conflict or aggressive page cacheing. Checking the developer console for errors could indicate what went wrong.

And the Massage in the console said:

At least i shut down all the plugins, solved all the Bulletpoints Christian said and nothing helped.

#6

Hey @BASTIANdesign,

Sorry to hear nothing worked. In this case, please give us WP Admin and FTP access in a Secure Note and we’ll check further.

Thanks.

#7

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