WordPress 5.2 reporting error with Cornerstone

Support
#1

Hi,

I just received this email generated by WordPress. Let me know what you think and what I should do.

Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Cornerstone.

First, visit your website (https://hollowbonesound.com/) and check for any visible issues. Next, visit the page where the error was caught (https://hollowbonesound.com/wp-login.php) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

https://hollowbonesound.com/wp-login.php?action=enter_recovery_mode&rm_token=ZgdQDX08JG14KSxrETROMu&rm_key=mfUQfcenTr4KiYaG2dacOy

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

Error Details

An error of type E_ERROR was caused in line 104 of the file /home/hollowbonesound/public_html/wp-content/plugins/cornerstone/includes/classes/common/class-common.php. Error message: Allowed memory size of 41943040 bytes exhausted (tried to allocate 20480 bytes)

#2

Further details: my host has disbled the plugin in order to keep the site live.

#3

Hi,

Theme X reinstalled Cornerstone, and this caused the site to go down again, so the host renamed the Cornerstone plugin to prevent it from running.

Let me know if you need me to create an Admin user so you can get into the back-end to check what’s going on. Let me know what email address I should use for the user.

Thanks!

#4

Hi @ahughesOBB,

Based on this error message, you need to have the PHP memory limit of your site increased.

To do this, please login through FTP then edit your wp-config.php file and insert these lines:

    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Here is a details article about the PHP Memory Limit that is in our Knowledge Base:

In case the issue persists, please try to get in touch with your hosting provider and confirm to them that your PHP memory limit is increased.

Hope this helps.

#5

Thanks. This is solved and can be closed. The host finally fixed the PHP setting for me and all is working well again.

Appreciate your help!

Jon

#6

We’re glad Cornerstone is now working, Jon. :slight_smile:

#7

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.